CVPD Scripting Part 2 - CVPDS-2 Course Outline

(5 Days)

Overview

The new CVPD Scripting-Part 2 (CVPDS-2) course provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Audience Profile

The primary audience for this course is as follows:

  • Application Developers

  • Programmers

  • Sales and Pre-Sales

  • Technical Support

  • Project Managers

  • Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

  • CVPD Scripting Part 1 or programming experience in Call Studio

Course Outline

Module 1: JavaScript

  • Add an incredible amount of functionality that was not formerly available

  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.

  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)

  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2: REST Web Service calls and XML

  • Learn to work with RESTful web services

  • Testing RESTful web service interface in a Web Browser using Rest Client Extension

  • Learn XPath syntax to parse XML response and using free online tools

  • How to use the Studio REST Client Element and to parse XML responses in Studio

  • Fetchtimeout and Fetchaudio review

Module 3: REST Web Service calls and JSON

  • Learn JSON syntax, how to parse JSON responses, and test using free online tools

  • Use the Studio Rest Client element and JavaScript in Studio to parse JSON results

Module 4: SOAP Web Services

  • Understand how to invoke a SOAP and WSDL based web services

  • SOAPUI to test web service connection outside of Studio

  • Using the Studio Web Services Element

Module 5: Database

  • Use the SQL Database element in Studio

  • Select data and execute stored procedures on a SQL-based database

  • Select multiple rows into XML and parse the result

  • Event Handling to catch exceptions and switch to backup database

Module 6: Modularization and Multiple applications

  • SubFlows – Subroutines (or ‘functions) for reusability and readability

  • Subdialogs – Calling another Studio application as a subroutine

  • Application Transfers – Go to another Studio application without returning

Module 7: Event Handling

  • Adding event handling globally, in subflows, or element-level

  • LastException variable

  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions

  • Creating an Error Element to catch any unhandled exceptions

  • Use Cisco Log Parser Tool

Module 8: Speech Recognition

  • Working with Nuance Speech Recognition

  • Understanding grammars: builtin, inline, external

  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary

  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars

  • Work with multiple results (N-Best list) Global Commands (HotLinks)