Microsoft 365 Identity and Services - MS-100T00 Course Outline

(5 Days) - Learning Credits Accepted


This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Office 365 management. This begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional product resources, and device management. You will then transition to configuring Office 365, with a primary focus on configuring Office client connectivity. Finally, you will examine how to manage Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, from user-driven client installations to centralized deployments. You will wrap up this section by learning how to configure Office Telemetry and Microsoft Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.

Audience Profile

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths.


  • Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
  • A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices.

At Course Completion

By actively participating in this course, you will learn about the following:

  • Designing, configuring, and managing your Microsoft 365 tenant
  • Office 365 product functionality
  • Configuring Office 365
  • Managing Office 365 ProPlus deployments
  • Planning and implementing identity synchronization
  • Implementing application and external access

Course Outline

Module 1: Designing Your Microsoft 365 Tenant

This module focuses on planning your Microsoft 365 experience. This includes planning for the proper Microsoft 365 subscription, planning for Microsoft 365 in your on-premises infrastructure, planning which identity and authentication solution best fits your organizational requirements, planning your service setup, planning for hybrid environments, and planning your migration to Microsoft 365.


  • Planning your Microsoft 365 Experience
  • Planning Microsoft 365 in your On-premises Infrastructure
  • Planning Your Identity and Authentication Solution
  • Planning Your Service Setup
  • Planning Your Hybrid Environment
  • Planning Your Migration to Office 365

Lab : Transition to Microsoft 365

  • Transition to Microsoft 365

After completing this module, students will be able to:

  • Determine which Microsoft 365 subscription offering best suits your organization’s requirements
  • Understand how to best use Microsoft 365 component services to meet your organizational needs
  • Plan your Microsoft 365 subscription
  • Identify the steps necessary to successfully migrate existing data to Microsoft 365
  • Prepare your organization for Microsoft 365
  • Estimate your network’s bandwidth
  • Test your existing network using the tools provided by Microsoft
  • Describe the best practices for integrating to Microsoft 365
  • Identify the different deployment strategies for implementing Microsoft 365 services
  • Describe authentication behavior when connecting with or without modern authentication
  • Explain multi-factor authentication in Microsoft 365 deployments
  • Create a plan for directory synchronization and Azure AD Connect Pass-through authentication
  • Describe the issues, benefits, and best practices when implementing ADFS
  • Plan for Azure AD Seamless Single Sign-On
  • Plan your Email migration to Office 365
  • Plan your file storage and collaboration requirements
  • Plan your Microsoft Teams environment
  • Plan for user and group synchronization using Azure AD Connect
  • Plan for hybrid Exchange, SharePoint, and Skype for Business environments
  • Plan your deployment using the Deployment Planning Checklist
  • Analyze your Active Directory and plan any necessary clean-up using the ID Fix tool
  • Determine which migration strategy to use to move your mail, calendar, and contact information
  • Describe the performance and network issues to consider when planning your migration strategy

Module 2: Configuring Your Microsoft 365 Tenant

While Module 1 focuses on planning your Microsoft 365 tenant, this modules transitions to configuring your tenant. This includes configuring your Microsoft 365 experience, including your organization profile, your tenant subscription, your services and add-ins, and your tenant configuration. You will then learn how to manage Microsoft 365 user accounts and licenses, security groups, and domain services. You will conclude by examining how to leverage FastTrack and partner services.,


  • Configuring Your Microsoft 365 Experience
  • Managing User Accounts and Licenses in Microsoft 365
  • Managing Security Groups in Microsoft 365
  • Implementing Your Domain Services
  • Leveraging FastTrack and Partner Services

Lab : Configure your Microsoft 365 Tenant

  • Initialize your Microsoft 365 Tenant
  • Manage Users and Groups
  • Add a Custom Domain

After completing this module, students will be able to:

  • Complete your company’s organization profile
  • Maintain minimum subscription requirements for your company
  • Manage your services and add-ins
  • Describe the user identities in Microsoft 365
  • Create user accounts from both the Microsoft 365 admin center and in Windows PowerShell
  • Manage user accounts and licenses
  • Recover deleted user accounts
  • Describe the various types of groups available in Microsoft 365
  • Create and manage groups from Microsoft 365 admin center and using Windows PowerShell
  • Implement your domain services
  • Plan DNS for custom domains
  • Identify DNS record requirements for custom domains
  • Add a custom domain to Microsoft 365
  • Describe how FastTrack for Microsoft 365 helps customers deploy Microsoft 365
  • Request a partner to assist you with the FastTrack process

Module 3: Managing Your Microsoft 365 Tenant

In the prior modules, you learned how to plan for and configure your Microsoft 365 tenant. In this module, you will take the next step in the deployment process by learning how to manage your tenant once it has been implemented. This includes configuring your Microsoft 365 administrator roles, managing tenant health and services, and managing user-driven and centralized deployments of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus).


  • Configuring Microsoft 365 Admin Roles
  • Managing Tenant Health and Services
  • Managing User-Driven Client Installations
  • Managing Centralized Microsoft 365 Apps for enterprise Deployments

Lab : Manage Your Microsoft 365 Tenant

  • Manage Administration Delegation
  • Monitor and Troubleshoot Microsoft 365
  • Install Microsoft 365 Apps for enterprise

After completing this module, students will be able to:

  • Describe the key admin roles in Microsoft 365
  • Identify the key responsibilities of the primary admin roles
  • Configure tenant roles
  • Monitor your organization’s Microsoft 365 service health in the Microsoft 365 admin center
  • Develop an incident response plan to deal with incidents in your Microsoft 365 services
  • Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support
  • Describe how Microsoft 365 Apps for enterprise click-to-run technology works
  • Describe the Microsoft 365 Apps for enterprise licensing and activation processes
  • Plan which update branch might be applicable for your organization
  • Plan which method to use for applying update branches to your users
  • Identify typical obstacles that prevent successful Microsoft 365 Apps for enterprise installations
  • Identify how to prevent users from installing Microsoft 365 Apps for enterprise
  • Install and con