Microsoft 365 Messaging - MS-203 Course Outline

(5 Days)

Overview

This course examines the key elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. This course is designed for IT Professionals who deploy and manage the messaging infrastructure for Microsoft 365 in their organization.

Audience Profile

The Messaging Administrator deploys, configures, manages, and troubleshoots recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Responsibilities include managing message hygiene, messaging infrastructure, and hybrid configuration and migration. To implement a secure hybrid topology that meets the business needs of a modern organization, the Messaging Administrator must collaborate with the Security Administrator and Microsoft 365 Enterprise Administrator. The Messaging Administrator should have a working knowledge of authentication types, licensing, and integration with Microsoft 365 applications.

Prerequisites

This course is designed for persons who are aspiring to the Microsoft 365 Messaging Administrator role.

At Course Completion

After completing this course, students will be able to:

  • Configure and manage the transport pipeline
  • Manage and troubleshoot mail flow and transport issues
  • Manage message hygiene and compliance
  • Manage authentication for messaging
  • Configure organizational settings and sharing
  • Manage mobile devices
  • Manage role-based permissions
  • Create and manage recipient objects and resources
  • Plan, implement, and troubleshoot public folders
  • Plan a hybrid environment
  • Perform mailbox migrations
  • Deploy and troubleshoot a hybrid environment

Course Outline

Module 1: Managing the Transport Pipeline

In this module, you will learn about the different transport components of Exchange, how the message routing works, and how to configure the message flow for your organization. You will examine the tasks that messaging administrators must complete to configure message transport. You will review the message transport options and learn how to configure domains and connectors and how to implement an approval workflow for messaging. You will also learn how to manage transport rules, which are a very powerful configuration to control the message flow in your organization.

Lessons

  • Overview of Transport Services
  • Configuring Message Transport
  • Managing Transport Rules

Lab : Configure Message Transport

  • Create Connectors

After completing this module, students will be able to:

  • Describe the transport components of Exchange
  • Plan an effective message routing for your organization
  • Modify message flow for your organization
  • Describe which transport agents exist and what they do
  • Configure the different transport options
  • Plan and set up domains for your organizations
  • Understand how receive and send connectors work
  • Describe how message moderation for different recipients work
  • Understand what transport rules are
  • Describe how transport rules are working
  • Configure custom transport rules
  • Describe how transport rules can be used for data loss prevention

Module 2: Managing and Troubleshooting Mail Flow

In this module, you will examine the components of mail flow, and you will learn how to manage your mail flow, which is a crucial task for every Exchange administrator. You will study the differences between managing mail flow in Exchange Online, Exchange Server, and Exchange Hybrid deployments. From managing mail flow, you will transition to troubleshooting mail flow issues such as emails not being routed correctly in or outside your organization, or when secure connections cannot be established successfully. You will learn about the tools Microsoft provides to help you find the root cause of your issues and fix your mail flow. You will then transition from troubleshooting mail flow to troubleshooting transport issues, such as network-based issues, connector and agent issues, and architectural issues, as well as how to troubleshoot in coexistence. Finally, you will learn how to check event, protocol, and tracking logs when all troubleshooting for service availability and message transport has finished and an issue still persists, or if you must find historical data about issues in the past

Lessons

  • Managing Mail Flow
  • Troubleshooting Mail Flow
  • Troubleshooting Transport Issues
  • Troubleshooting with Logs

Lab : Conditional Mail Routing

  • Create Mail Flow Rules

After completing this module, students will be able to:

  • Manage mail flow in organizations
  • Understand mail flow for Exchange Servers
  • Manage mail flow for Exchange Online
  • Describe and manage mail flow in hybrid environments
  • Understand how to troubleshoot SMTP mail flow issues
  • Describe how to troubleshoot issues with a shared namespace
  • Describe how to troubleshoot encryption issues with TLS
  • Perform troubleshooting for network-based issues
  • Describe troubleshooting procedures for connector and agent issues
  • Plan troubleshooting for architectural issues
  • Understand how to perform troubleshooting in coexistence
  • Create searches for the message tracking log
  • Describe how to troubleshoot using the protocol logs
  • Understand how to work with the event logging for Exchange

Module 3: Managing Message Hygiene

In this module, you will learn about Microsoft Exchange Online Protection (EOP) features and functionality. You will also learn how to plan messaging routing for this service, which provides anti-malware and anti-spam policies that protect your organization against spam and malware and safeguards your organization from messaging-policy violations. You will then review the anti-malware and anti-spam protection that Exchange Server and Online Protection provide, and you will learn how to configure SPAM and malware filters, policies, and settings to provide protection for your users. You will conclude the module by examining Advanced Threat Protection (ATP) and how it extends the protection provided by EOP by filtering targeted attacks that could pass through EOP’s line of defenses, including advanced threats such as zero-day attacks in email attachments and Office documents and time-of-click protection against malicious URLs. You will learn how Microsoft 365 ATP protects users from advanced threats through features such as safe attachments and safe links, and how it generates reports which provide administrators with insight into attacks targeting their tenants through email.

Lessons

  • Planning for Message Hygiene
  • Managing Anti-Malware and Anti-Spam Policies
  • Managing Advanced Threat Protection

Lab : Managing Messaging Hygiene

  • Create Hygiene Filters

After completing this module, students will be able to:

  • Explain the use and features of Exchange Online Protection
  • Plan message routing for Exchange Online Protection
  • Investigate the available EOP reports and logs
  • Understand the different message header fields relevant for spam and spoofing protection
  • Configure anti-spam and anti-malware filters in Exchange Server
  • Using additional features for outbound spam filtering and quarantine
  • Implementing protection features against phishing and spoofing
  • Create transport rules for custom requirements
  • Describe the features of Advanced Threat Protection
  • Describe the protection provided by Safe Attachment and Safe Links policies
  • Understand the spoof intelligence features
  • Know how ATP anti-phishing policies work

Module 4: Managing Compliance

This module begins by describing the different compliance features in the Security & Compliance Center (SCC) that messaging administrators can use to comply with legal and regulatory requirements. This module supports compliance in Exchange by examining the compliance features available in the Exchange Admin Center for Exchange Server and hybrid deployments. Because of the complex retention requirements of modern messaging environments, this module focuses on how archiving is perfo