Microsoft Teams Voice Engineer - MS-720T00 Course Outline

(3 Days )

Overview

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Audience Profile

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.

Prerequisites

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

        Plan and Configure a Microsoft Teams Environment

        Manage Chat, Teams, Channels, and Apps

        Manage Calling and Meetings

        Monitor And Troubleshoot a Microsoft Teams Environment

At Course Completion

After completing this course, students will be able to:

        Plan and configure Microsoft Teams Phone.

        Plan and optimize network performance for Teams Phone.

        Configure and deploy Direct Routing.

         Configure, deploy, and manage Teams devices.

        Monitor and troubleshoot Teams Phone.

Course Outline

Module 1: Plan and Configure Teams Phone

After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.

Lessons

        Plan for Teams Phone

        Plan and Optimize Network Performance for Teams Phone

        Migrate Voice Services from Skype for Business Server to Teams

        Configure Teams Phone

        Configure Auto Attendants and Call Queues

        Configure and Deploy Direct Routing

        Extend Teams Phone with Additional Services

Lab: Prepare the Lab Environment

        Configure Your Lab Environment

        Assign Permissions

        Validate and Manage Licenses

        Setup PowerShell for Microsoft Teams Administration

Lab: Configure Your Environment for Teams Phone

         Evaluate your Network Requirements with the Network Planner

        Use the Teams Network Assessment Tool

        Configure a Basic Network Topology for Dynamic Emergency Calling

        Configure Voice Policies

        Prepare Users for Calling

        Configure Audio Conferencing Settings

         Configure Call Queues and Auto Attendants

After completing this module, students will be able to:

        Plan and Configure Microsoft Teams Phone.

         Plan and optimize network performance for Teams Phone.

         Configure and deploy Direct Routing.

Module 2: Manage Teams Phone

In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.

Lessons

        Configure and Manage Voice Users

        Configure, Deploy, and Manage Teams Devices

         Monitor and Troubleshoot Teams Phone

Lab: Manage Your Teams Phone Environment

        Manage Voice Users

        Manage Teams Devices

        Monitor and Troubleshoot Teams Phone

After completing this module, students will be able to:

        Manage voice users.

        Configure, deploy, and manage Teams devices.

        Monitor and troubleshoot Teams Phone.